Plan My Trip

Plan trips for a living.
Work from the road, Colombo, or wherever it takes you.

We're a small, mostly-Sri-Lankan team that hires slowly and stays small on purpose. Here's who we're looking for right now, and how we hire.

Mostly out of the office

Route-scouting in Ella, 2025
Team lunch, Galle Fort office
Annual guide meetup, Kandy
New hotel audit, south coast
Whiteboard planning, Colombo HQ

Ownership over approval

Planners quote and adjust trips directly — no five-person sign-off chain.

Say the honest thing

To guests, to each other, about a hotel that isn't good enough anymore.

Go see it yourself

We don't sell a hotel or route nobody on the team has actually visited.

Perks & benefits

Flexible, remote-friendly hours
Full private health cover
Annual travel credit, use it on the island
Learning & conference budget
Paid trip-prep leave before big itineraries
Whole-team retreat, once a year

Where we're hiring right now

Trip Planning & Operations

Senior Trip Planner (1) ColomboFull-time

As a Senior Trip Planner, you'll design tailor-made journeys across Sri Lanka while providing exceptional service from the first enquiry to the end of each trip. You'll work closely with travelers, hotels, guides, and transport partners to create seamless, memorable travel experiences.

Key Responsibilities

  • Design customised Sri Lanka itineraries based on each traveler's interests and budget.
  • Respond promptly to enquiries via WhatsApp, email, and phone.
  • Recommend destinations, hotels, activities, and transport options.
  • Coordinate bookings with hotels, guides, drivers, and other travel partners.
  • Prepare quotations, itineraries, and travel documents.
  • Manage booking changes, special requests, and cancellations.
  • Monitor trips and provide support before and during travel.
  • Build long-term relationships with clients and partners.
  • Ensure every itinerary meets the company's quality standards.

Requirements

  • 3+ years of experience in Sri Lanka travel planning, tour operations, or a similar tourism role.
  • Strong knowledge of Sri Lanka's destinations, hotels, attractions, and travel logistics.
  • Excellent communication skills in English (additional languages are an advantage).
  • Friendly, professional, and customer-focused approach.
  • Strong organisational and problem-solving skills.
  • Ability to work independently and manage multiple bookings.
  • Experience with Microsoft Office or Google Workspace; travel reservation systems are an advantage.

Preferred Qualifications

  • Experience working for a DMC, inbound tour operator, or travel agency.
  • Existing relationships with hotels, guides, and tourism suppliers.
  • Passion for showcasing Sri Lanka through personalised travel experiences.
careers@srilankatravel.tours
Guest Experience Coordinator (2) ColomboFull-time

As a Guest Experience Coordinator, you'll ensure every traveler enjoys a smooth, stress-free journey from arrival to departure. You'll be the main point of contact during the trip, providing timely support and coordinating with hotels, guides, drivers, and local partners to deliver exceptional service.

Key Responsibilities

  • Provide friendly support to travelers before, during, and after their trip.
  • Respond promptly to guest enquiries via WhatsApp, phone, and email.
  • Coordinate with hotels, drivers, guides, and activity providers to ensure smooth operations.
  • Handle itinerary changes, special requests, and unexpected travel issues.
  • Monitor ongoing tours and proactively check in with guests.
  • Resolve concerns quickly while maintaining a high level of customer satisfaction.
  • Collect guest feedback and help improve the overall travel experience.
  • Keep accurate records of guest communications and trip updates.

Requirements

  • 2+ years of experience in customer service, hospitality, tourism, or guest relations.
  • Excellent communication skills in English (additional languages are an advantage).
  • Friendly, calm, and professional under pressure.
  • Strong organisational and problem-solving skills.
  • Ability to coordinate multiple tasks and respond quickly to changing situations.
  • Proficiency with WhatsApp, email, and Microsoft Office or Google Workspace.

Preferred Qualifications

  • Experience with an inbound tour operator, DMC, hotel, or travel agency.
  • Good knowledge of Sri Lanka's tourism industry and destinations.
  • A genuine passion for delivering outstanding guest experiences.
careers@srilankatravel.tours

Guides & Field

Chauffeur Guide (5) All IslandContract

As a Chauffeur Guide, you'll safely drive guests across Sri Lanka while sharing local knowledge and ensuring every journey is comfortable, enjoyable, and memorable. You'll represent our company throughout the trip and play a key role in delivering an outstanding travel experience.

Key Responsibilities

  • Safely transport guests according to the confirmed itinerary.
  • Welcome travelers on arrival and provide a professional first impression.
  • Share accurate information about Sri Lanka's history, culture, wildlife, and attractions.
  • Recommend local experiences, restaurants, and hidden gems when appropriate.
  • Coordinate with the Trip Planner and Guest Experience Coordinator throughout the tour.
  • Assist guests with hotel check-ins, luggage, and daily travel arrangements.
  • Keep the vehicle clean, well-maintained, and roadworthy at all times.
  • Respond professionally to unexpected situations or itinerary changes.

Requirements

  • Valid Sri Lankan driving licence with the required passenger transport endorsements.
  • Valid Chauffeur Guide Licence issued by the Sri Lanka Tourism Development Authority (SLTDA).
  • Proven experience as a Chauffeur Guide or professional tourist driver.
  • Excellent spoken English (additional languages are an advantage).
  • Strong knowledge of Sri Lanka's destinations, culture, wildlife, and road network.
  • Friendly, punctual, professional, and customer-focused.
  • Ability to work flexible hours, including multi-day tours.

Preferred Qualifications

  • First Aid certification.
  • Defensive driving training.
  • Experience handling luxury and private tours.
  • Consistently high guest satisfaction and positive reviews.
careers@srilankatravel.tours

Don't see the right fit? Send an open application — we read every one.

Four steps, about two weeks

1

Application review

A real person reads it, usually within 3 days.

2

Intro call

30 minutes, mostly us answering your questions.

3

Working session

A short, paid task close to the actual job.

4

Offer

Straightforward terms, no surprise clauses.

Nothing open fits, but you'd be great here anyway?

Send an open application