Once you're happy with your personalized itinerary, we'll send you a booking confirmation together with the official bank account details of Sri Lanka Travel Tours (Pvt) Ltd. Your booking is confirmed once the payment is received.

Payments are made by international bank transfer directly to the official bank account of Sri Lanka Travel Tours (Pvt) Ltd. Our banking details are shared only after your tour plan has been finalized and confirmed.

Yes. Your payment is sent directly to the registered bank account of Sri Lanka Travel Tours (Pvt) Ltd. There are no third-party payment gateways or intermediaries involved, ensuring a transparent and secure booking process.

Your travel planner will explain the payment schedule before you confirm your booking. Any required deposit and the remaining balance will be clearly outlined in your quotation.

Yes. Once your payment is received, we'll send you a payment confirmation and your booking confirmation. We'll also keep you updated every step of the way as we prepare for your arrival in Sri Lanka.

Most travelers need an Electronic Travel Authorization (ETA) before arriving in Sri Lanka. Apply through the official Sri Lankan government website: https://eta.gov.lk/slvisa/. Approval is usually issued quickly.

No vaccinations are required for most travelers entering Sri Lanka. However, we recommend checking with your doctor or travel clinic before departure for the latest travel health advice.

Packing depends on your itinerary. The coast is warm throughout the year, while the hill country can be cool in the evenings. We'll send you a practical packing guide before your trip.

For the best choice of hotels and experiences, we recommend booking 2–3 months in advance. If you're planning a last-minute holiday, we can often arrange your trip with as little as two weeks' notice, subject to availability.

Yes — your guide and trip planner personally welcome you at Colombo International Airport, and our head office stays connected to your journey from there until departure. If something unexpected comes up — a vehicle issue, your guide being unwell, or any urgent need — we move quickly to arrange a replacement or fix. We also keep light GPS tracking on your route so we can step in faster, without intruding on your privacy.

You'll get a direct WhatsApp number for your driver-guide and your trip planner before departure. That line stays open for the whole trip.

No worries — your travel planner monitors your flight status and keeps your airport pickup arrangements updated. If your arrival time changes, we'll adjust the schedule accordingly, so your driver will be ready when you arrive. You don't need to message us unless there's a change beyond the flight delay itself.

Share your request with us, and we'll do our best to adjust your plan based on hotel and guide availability. That's one of the biggest advantages of a private trip — unlike fixed group tours offered by many travel agencies, your journey can be tailored around your needs.

Our driver-guides are experienced professionals, carefully selected and fairly compensated by us for their service. Tipping isn't required — but if your guide made the trip special, you're welcome to offer a gratuity as a personal thank-you. It's entirely your choice, simply a way to show appreciation for great service.

Cancellations made more than 30 days before departure may be eligible for a refund, after deducting any non-refundable payments already made to hotels, guides, transport providers, or other suppliers to secure your trip. Once your booking is confirmed, we begin arranging services on your behalf, so the final refund amount depends on the commitments already made for your itinerary.

Travel date changes are usually possible, subject to availability from hotels, guides, and other suppliers. Please contact us as early as possible, as changes during peak seasons may have limited flexibility and additional costs may apply.

If you decide to shorten your trip after arrival, refunds for unused services depend on the cancellation terms of the hotels and suppliers involved. We'll review your specific itinerary and confirm what, if anything, can be refunded.

Most nationalities need an Electronic Travel Authorization (ETA) — Sri Lanka's visa-on-arrival equivalent — applied for online before arrival. It's a short form and a small fee, and approval usually arrives within minutes to a few hours.

The standard tourist ETA/visa covers 30 days, extendable twice locally for a total of up to 6 months if your plans change once you're here.

A passport valid for at least 6 months beyond your arrival date, your approved ETA printout or confirmation email, and evidence of onward or return travel.

WhatsApp is the fastest way to reach us — we usually reply instantly. Email replies are sent as soon as possible.

You’re never traveling alone. Your driver-guide and trip planner are available through WhatsApp throughout your journey, so you can reach us whenever you need assistance.

Yes — every trip has one named planner from first inquiry to final invoice, not a rotating support queue.