Look up your booking to request a change, or skip straight to messaging your trip planner.
Rather than make you wait on a spinner, we'll get a real person on it. Message your trip planner directly with your reference and they'll pull up your booking in seconds.
Fix a misspelled name or update passport details before departure.
Ask about shifting your travel dates, subject to availability.
Slot an extra day, safari or activity into your existing itinerary.
Request a fresh copy of your day-by-day plan or a payment receipt.
The fastest way to reach the person who actually built your trip.
Check what's paid, what's outstanding, and when it's due.
Usually yes, subject to hotel and guide availability on the new dates. Message your planner as early as possible — peak season changes are tighter than shoulder season.
Use the "Get your itinerary or invoice" request above, or ask your planner directly — they can resend it in a couple of minutes.
No problem — message us with the name and email the trip was booked under, and we'll look it up for you.
Message your planner directly — it's usually faster anyway.
